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Frequently Asked Questions
If you have any additional questions, then please contact us, before you buy.
Payment Methods
Spoilt Silly currently uses PayPal to facilitate your purchase. All major Credit and Debit cards are accepted. For more information, please read our Payment Methods page.
How Quickly Will My Order Be Despatched?
We dispatch orders within 48 hours of receipt (excluding weekends and bank holidays). As soon as your order leaves our workshop, a confirmation email will be sent to you confirming the dispatch of your order and a note of your tracking number (if required).
What Shipping Method Do You Use?
All items in the United Kingdom are sent via Royal Mail First Class unless otherwise requested. If you request Royal Mail Special Delivery Royal Mail deliver most items the next working day by 1PM Monday to Friday (except public and bank holidays). They sometimes deliver on Saturdays if the item arrives at their local delivery office that day, but they cannot guarantee delivery on a Saturday.
What Does Postage And Packing Cost?
The cost of postage and packing utilising the Royal Mail Special Delivery service can be found under the heading 'Delivery Policy'. Royal Mail First Class and Airmail Services are in line with the Royal Mail Postage Prices Guide dated 30th April 2012. For items posted to UK addresses with a value above £50.00 we will send this First Class Recorded Delivery unless you have opted for Royal Mail Special Delivery.
How Will My Goods Be Packed?
All goods are safely dispatched boxed and packed in tissue paper. You may include a personal message with your gift, if the gift is being sent straight to the recipient. You will need to specify this at checkout.
Where Is My Order?
As soon as your order has been dispatched from our UK workshop we will send you a confirmation dispatch email to say it is on its way to you.
If your item has been sent Royal Mail Special Delivery a tracking number is available, which can be found on your despatch email under the applicable order reference number. Logging onto the Royal Mail web site and entering this number on the Track & Trace page will give you up to date information of the whereabouts of your parcel.
As a signature is required for this service, if there is no one available to sign at the quoted delivery address at the time of delivery, Royal Mail will leave you a ‘you were out card’. If this is the case your parcel will automatically be sent to your local depot for collection by you. All the information you need to know about collecting your parcel will be documented on your ‘you were out card’.
If your order does not arrive within three working days, please contact us and we will investigate further for you.
Returning A Faulty Or Incorrect Item
In the very unlikely event you have received a faulty item or received an incorrect item in your order, we will obviously do our utmost to rectify this error for you as quickly as possible, and we do apologise for any inconvenience caused.
If you have received an item which is damaged or faulty please contact us immediately with your order number, and let us know what the actual damage or fault is with the item so we can investigate further.
If the damage is through no fault of your own, we will ask you to return your item to us for inspection. We will then arrange for a refund or duplicate item (whichever is indicated as preferred by you) to be sent out to you as soon as we have received the faulty item. We may ask you to email us some photographs first. For further information, please read our Returns Policy.
If you have received an incorrect item within your order please contact us with your order number, and the item that differs from the description so we can rectify the error for you. The correct item will be sent out to you on our receipt of the incorrect item.
Will I Be Refunded Returns postage?
Yes, we will be happy to refund the cost of returning your item if the return is the result of an incorrect item supplied by us or the item is faulty.
Web And Payment Security
All payments are currently resolved through PayPal, which operates via a secure server. None of your payment details are stored on our servers. We only store your basic contact information for the purposes of contacting you. We are also currently developing alternate Payment Methods.
